Simply the best experience I have ever had buying running shoes and have bought a fair few over the years. Trent in the Pukekohe store was outstanding. Will definitely be buying shoes again from there and recommending him to my friends.
The Takapuna store has always delivered great service. They focus on getting the right shoes for you with a smile. Recommend the store to anyone looking for comfortable sports shoes and clothing.
Mt Eden Store
Thanks, Niel for your help. The new shoes are going to be perfect for the Auckland marathon. Maybe I will achieve a PB. I will drop off my race number for you to stick on the wall.
The email doesn't display the smileys, so here's some quick feedback. TJ at the Mt Eden store was awesome. Asked me questions, shared some of his story, and gave me options. he wasn't at all pushy, just very helpful and engaging.
Gosh ...never expected a reply ...that's rare these days and brings goodwill to a business ..thanks and good luck ..!
Jody – you were fantastic
A pearl for this business. Have a top weekend! Fantastic service .....you are true professionals ~ thank you
He rang me, ordered and I think delivered today, such great service.
I have already provided positive feedback to the Newmarket store before. Ray at Newmarket is just so darn helpful!!
I went in a few months back for new shoes and one of his lovely team members drove all the way to Mt Eden while I waited to get my size.
I then wanted a second pair and he dropped it over to my house to save a trip. I am just amazed!!
Honestly never have I had such excellent customer service.
You guys are really lucky to have him and the Newmarket team- always so friendly too.
Great work and thank you.
My wife and I appreciate the service of Ray this afternoon. He brought out the shoes I was seeking efficiently and provided helpful information while I tried each out. The outcome was a decision made within his finishing the fitting. He was pleasant and shared his experiences with us without in any way directing our choice. He also revealed that I was entitled to 'specials' on the shoes.
A very satisfying purchase.
Thanks so much for your help! Super impressed with your company and the help! Will definitely be coming back to you guys in the future!
I was contacted by TJ from the Mt Eden store today after I had emailed, advising my shoes were spent, from all my walking during this Covid-19 crisis.
Just want to share the great service I received, and I'm happily walking around in my new shoes today - one day's service, how cool is that woohoo!!!!!
Thank you so much for everything, from one happy customer!
Thanks a million, Ray, top service from you and your company, stoked to find and get in touch with you guys. Look forward to the shoes and free socks. Legends.
I Will look to you in the future,
4 10 2021
In the last year, I have twice been the happy recipient of excellent service from the Shoe Science Newmarket staff. From listening to and addressing my issues, to keeping me informed to personal delivery at the front door. WOW WOW WOW you guys rock. Special shout out to Ray and just a huge THANK YOU from me.