Online Returns

Whether purchasing online or at a bricks and mortar physical store, be assured that we are here to support you, and back up any item you purchase.

We know that returns can be a bit stressful, so we aim to do our bit as quickly as possible and make this easy for you.

ONLINE RETURNS POLICY

SHOE SCIENCE offers ‘a return option’ within 15 days for items purchased online, provided it complies with the process set out below; 

• Unworn outside and in the new condition shipped.
• In the original packaging, box, with all the description tags.
• Returned within 15 days of the date you received the order.

ONLINE RETURNS PROCESS

#1 - Notify by email the distribution centre that shipped your item

Your package should have included a delivery sheet detailing the crew member who packed your item/s. Please contact that person directly and let them know the delivery is being returned. We will keep an eye out for the courier and let you know the package has landed.

We recommend that you send your product back via a tracked courier. The return courier delivery is at your cost and responsibility.

If the delivery sheet has gone missing - no problems. Please contact Craig - craig@shoescience.co.nz 

#2 - Once we receive the item we will follow your instruction to either;

Exchange - We can discuss different options with you via phone or email.

Faulty - If the product is deemed faulty the product can be replaced.

Refund - Provide a refund when the returned item and packaging is in a new and salable condition. A refund may take 7 days to arrive in your bank account.

On the rare occasion a product is deemed not faulty or worn, we will email to discuss its return to you.

We will endeavour to action your return within 3 business days of receiving your package and email you.