Join our Ambassador Club, and receive a FREE $30 Smartwool Socks & FREE freight (over $200).

Under Alert level 4. Our doors are closed, while we are able to take orders and deliver

 Covid-19 and Alert Level 4

 We have spent an amount of time reading the official government website – Unite against COVID-19 and have spoken to MBIE - Ministry of Business, Innovation, and Employment. The government provides guidelines for businesses to assess and apply.

An essential business, selling essential items. Supermarket, garage, pharmacy, etc - they have their doors open to customers. Their staff are essential workers.

We are not an essential business, but we are sellers of essential items -shoes. We operate with our doors closed and contactless delivery. With no collection from the stores at all.

At Level 3 we can add collection from the store to our service. 

At Level 2 our doors can open for customers to enter. 

Your local Shoe Science is your safe, and trusted option

  • You know us and know the highly skilled staff who have served you for years.
  • Your shoes are handled by one person, who is gloved and masked.
  • Every delivery goes through our process of the box being wiped, dried, and wiped again. It is double-cleaned pre-delivery.
  • And we are only too happy to offer our ‘special service’, for any reason.


The criteria is for delivery to be contactless and done by the business or a registered courier service. Couriers are the only service allowed to deliver on behalf. We cannot use a 3rd party like a friend. Our standard method of delivery is courier service.

Special service

If you have a health condition or are concerned about receiving shoes in the standard way, please contact your local store and arrange a special service. We do not require any details and will not ask.

We will allocate a single staff member to your purchase, who will conduct our standard box clean, gloved, and masked. Plus any additional precaution you wish. That same person will place the shoes on a wiped/ cleaned car seat and drive (up to 5km’s) to your gate. Guaranteeing that only one person has handled your order from our stockroom to your gate.

All NZ’er’s deserve the opportunity to exercise for physical and mental health.

We are in new times, that require new ways of providing service.

Numbers in the workplace

 Numbers in the workplace. Numbers are determined by the ability to stay 2 meters apart.

We will operate with only one person in the workplace at any time. One person gloved, masked, and wiping boxes down. One person with a strict entry and exit policy is the safest way possible.

 On your return, post lockdown

 All stores have been through a deep clean and will be going through one more pre-opening. We will be operating to very high standards of hygiene because we are going to enter a time of living with Covid, or certainly living with the threat of Covid.

Medical advice

Shoe Science has always had a very strong relationship with medical professionals and seeking advice from our colleagues regarding this evolving space.

Take care and stay safe,

Craig Taylor - SHOE SCIENCE Hq


 MBIE - Ministry of Business, Innovation, and Employment.

Unite against Covid-19.

 NZ Retail.

© 2021 - Shoe Science