At Shoe Science we believe customer service is one of the main things that really sets us apart from other shoe stores.
Below we have some examples of feedback from very satisfied customers.
My physio suggested a visit to your store to get walking shoes to help correct my fallen instep. I am very impressed with the kind,
caring and professional manner in which Sharon served me. It was no trouble to try several pairs to get the right one for me. Also I'd never come across
videoing someone's walk to make sure all points of the foot were correct.
I would definitely recommend your store. Thank you again.
Just wanted to say, what a brilliant website, business and service. How fantastic is it that I can ring up Albany, speak to an amazing guy, Paul, who brings up my
details from my last pair I bought in 2009 (!) and suits me to my new running shoes. The perfect service in my point of view. I live up in Russell and don't
get down to Auckland much, so to be able to do this, is just fantastic.
THANK YOU SO MUCH, A very happy customer!! It would be great to be able to buy online some running gear, i.e., shirts, shorts etc ... hope thats to come. Cheers
Hi Shoe Science...
The service received from Charl was right at the top !! .... Immediate attention on a very busy Saturday ..... Plenty of valuable information and clear intelligent answers to a lot of questions.
Bought Brookes Adrenalin yesterday and back next week for the NB Minimus to start the transitional experiment.
Thanks for a very positive 'retail' experience !!! ... got to run now !!
We were very happy with the service provided by John for our boy. He is quite happy with his new shoes. John was very pleasant, up to speed on the products, and generally
looked after us well. We'll be back...
John and Stephanie
I just want to share with you how great your staff member, Veronika at Mt Eden was yesterday. I recently bought a pair of trailwalker shoes last Friday which alas did
not suit my foot as I'm in training for the Oxfam 100km Trailwalk in Taupo. Veronika showed us a great array of shoes that would suit my needs and was very patient.
Today I've trialled the second pair of shoes that I chose yesterday and they are great, have just walked Mt Eden in them, no blisters to be seen - yay and my toes are great.
Please pass on my sincerest thanks to Veronika for all of her help.
I went to Shoe Science Takapuna yesterday and as always, was served by a very competent and friendly shop assistant who I now know was Dean.
He was very knowledgeable about the various types of shoes and what suit and doesn't suit me. I tried on a pair that was too big for me and he was great
in making other recommendations and trying to source the shoes from another store. He truly went the extra mile but he was so easy going he didn't
make me feel like I was asking too much. The computer system you have in the store is great as he and others who had served me before were able to
call up my details and history on the spot and I didn't have to repeat myself. It’s a great feeling to go to a shop and feel that people are
genuinely interested in making your visit a great experience.
Thank you Shoe Science.
Just a quick note to say Rochelle was a pleasure to deal with. Great customer service and knowledge. We will be back this weekend come (Saturday if she is working) to
purchase another pair of shoes.
Keep up the great work
Talk to Murray - Owner
What did you like about Shoe Science or what can we do better?
What our clients say ...
"...We were very happy with the service provided by John for our boy..."
– John and Stephanie
"...I just want to share with you how great your staff member, Veronika at Mt Eden..."
– Kim Reilly
"...Rochelle was a pleasure to deal with. Great customer service and knowledge..."
"...people [staff] are genuinely interested in making your visit a great experience."
– Saluma Hunt